Welcome to the privacy policy of CHRONO TECHNOLOGY LIMITED ("CHRONO," "we," "us," or "our"). This policy details how we collect, use, process, and share your information.
This policy applies to your interactions with our website, games, and any other related services (collectively referred to as our "Services"). By using our Services, you consent to our collection and use of your data as described, including its use for targeted advertising.
If you have concerns about how we handle your information, please avoid using our Services. Your privacy is important to us, and we are committed to safeguarding your data in accordance with this policy.
At CHRONO, we gather and process various types of personal information to deliver and enhance our services. Here’s a breakdown of the information we collect:
1.1 Information You Provide
Registration Details:When you register to play a game on our website, you can create an avatar or “skin” and select a username. If you use a third-party service like Google or Facebook for registration, we will verify your account with that service but will not access your login details. For mobile games, when you register an account, we will collect your email address, password, date of birth, and username.
Customer Support:When contacting us via our official website or other support channels, we may ask for your full name, username, email address, and any additional information you provide, such as Game ID, team/club name, device details, advertising ID, transaction history, or device language.
Gameplay Information:During gameplay, you might be asked to choose a username, and we process information related to your gaming activities.
In-Game Communication:In some games, you can communicate with other players via chat, audio, or video calls. We process information about these interactions, including timestamps and chat content. If these features are managed by third parties, we might not have access to the content.
Survey Responses:We may invite you to participate in surveys about your gaming experience. The information collected can include your interests, habits, opinions on products and services, and feedback on future offerings. This may also include ratings, preferences, and survey responses.
Specific to the Website:If you invite friends to play a game, we will collect their email addresses. Please ensure you have permission from your friends before sharing their information.
1.2 Information We Automatically Collect
Identifiers:We automatically collect various identifiers, such as IP address, advertising ID, Adjust ID, HTTP header, MAC address, device ID, third-party app IDs, unique CHRONO ID, and location data (country and city level). We also collect device details, including model, brand, language, and operating system.
Cookies:We may use cookies and similar technologies (e.g., web beacons, log files, scripts) to enhance your gaming experience. Cookies are small files placed on your device to enable certain functionalities. You can manage cookie preferences through your device or browser settings. Refusing cookies might affect the operation of the games. For more information about our cookies, click here.
Usage Information:We gather data about your game usage, including game ID, install and uninstall timestamps, game events, playtime, scores, interactions with our teams, ad and promotion engagement, transaction records, and any evidence of cheating or modified game versions.
1.3 Information From Third Parties
Third-Party Registration:If you register using third-party services (e.g., Facebook, Google, Apple), we receive your name, profile picture, third-party ID, and optionally, your email address and friends list.
Payment Information:For transactions within our games, we receive details from payment providers, such as transaction ID, country, payment provider used, purchased items, currency, value, and payment timestamp.
Analytics Data:We use third-party analytics software to receive reports that help us optimize in-game features and events. This includes your user ID and information about your in-game activities.
Advertising Partners:We obtain information from advertising partners, including user ID and details about your interactions with ads shown in our mobile games.
Mobile Measurement Partners:We gather data from partners to track marketing campaign performance and detect fraud. This includes advertising ID, IP address, location, and transaction details.
Communication Providers:If games feature chat, audio, or video functionalities provided by third parties, we may receive information from these providers, including third-party IDs, usernames, or content in some cases.
We, along with our Partners, may group and segment collected data to make it more useful. By combining data from different sources, we aim to identify patterns and trends. This process supports our legitimate interest in providing excellent services to you. The grouped and segmented data can help us understand user behavior, preferences, and emerging trends, enabling us to tailor our services more effectively to meet your needs.
2.1 Legal Compliance and Protection
Your data may be disclosed to comply with legal obligations or to protect the rights, property, or safety of our company, our players, or others. Such disclosure will only occur with your consent or where legally permissible. This includes cooperating with law enforcement agencies, addressing legal claims, and preventing fraud or other illegal activities.
2.2 Service Improvement
To enhance our services, we collect and process data to monitor, analyze, profile, and segment it. This allows us to:
· Adjust game difficulty levels to match your skills and preferences.
· Identify and resolve technical issues, such as crashes, to improve the gaming experience.
· Provide location-based events and content, making your interactions more relevant and engaging.
· Offer personalized support, ensuring that your specific issues and questions are addressed promptly.
· We also use data to save your preferences and game progress. This ensures that:
· The game is available in your preferred language each time you play.
· You can continue your game from where you left off, providing a seamless gaming experience.
· Your account or profile is up-to-date, reflecting your latest preferences and activity.
2.3 Social Features
We integrate social elements into our services to enhance user interaction and community building. This includes:
· Offering and linking to Partner social features that help you connect and communicate with other players.
· Monitoring chats, both automatically and manually, to ensure a safe and enjoyable environment for all users.
· Allowing other users to see the content you choose to share, fostering a sense of community and engagement.
2.4 Communication
Your data is used to communicate with you in a manner that respects your preferences. This includes:
· Sending you information about our services, updates, and features that may interest you.
· Providing support messages to help you resolve any issues or questions you may have.
· Notifying you of important updates, changes to services, or other critical information that may impact your user experience.
By using your data responsibly and transparently, we aim to create a personalized, enjoyable, and secure gaming experience for all our users.
We may disclose your information to the following entities in order to provide and enhance our services:
3.1 Vendors and Service Providers
We collaborate with various vendors and service providers who support our operations and help us deliver our services effectively. This includes:
· Customer Support: Companies that provide technical support or handle customer service inquiries on our behalf.
· Technical Assistance: Providers who manage system maintenance, updates, and troubleshooting.
· Service Enhancements: Partners who help us improve the functionality and performance of our services.
These entities are bound by contractual agreements to protect your information and use it only for the purposes specified by us.
3.2 Affiliated Entities
We may share your information with affiliated entities within our group. This includes:
· Subsidiaries and Affiliates: Other companies and divisions within our corporate family that provide related services or have a role in supporting your experience with us.
· Cross-Platform Integration: Affiliates may use your information to offer a consistent and integrated experience across our various platforms and services.
These affiliates are required to handle your information in accordance with our privacy practices and policies.
3.3 Advertising Service Providers and Partners
To deliver relevant advertisements and marketing content, we may disclose your information to:
· Advertising Networks: Companies that place targeted ads based on your interests and online behavior.
· Marketing Partners: Collaborators who assist in creating and displaying promotional content.
This helps us provide you with advertisements that are more aligned with your preferences, enhancing your experience and supporting our business model.
3.4 Other Third Parties
We may disclose your information to other third parties under specific circumstances, including:
· Legal and Safety Purposes: To comply with legal obligations, respond to legal requests, or protect the rights, property, and safety of our company, users, or others. This may include responding to law enforcement or regulatory inquiries.
· Business Transactions: In the event of a sale, merger, acquisition, or transfer of assets, where your information may be transferred to the acquiring entity or new owner as part of the transaction.
· With Your Consent: For additional purposes where you have given explicit consent, such as participating in co-branded services or special promotions.
3.5 Other Users
Certain information may be visible to other users in various contexts, such as:
· Open Communities and Events: When you participate in public forums, discussion boards, or events hosted by us, where your interactions or contributions may be shared with other participants.
· Leaderboards and Rankings: Information displayed on leaderboards or similar features that highlight user achievements, scores, or rankings.
We are committed to ensuring that all entities with whom we share your information adhere to strict privacy and security standards, protecting your personal data and enhancing your overall experience with our services.
4.1 Business Transactions
In the event that our company undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant parties. We will notify you of such a transfer and any subsequent changes to the privacy policy prior to the transfer of your personal data. We recommend that you review our Privacy Policy periodically for any updates.
4.2 Law Enforcement
We may disclose your personal data if required by applicable law or in response to valid requests from public authorities, such as courts or government agencies.
4.3 Other Legal Requirements
We may disclose your personal data when we believe it is necessary to:
· Comply with Legal Obligations: Adhere to legal requirements and fulfill our obligations.
· Protect and Defend the Company’s Rights: Safeguard our rights or property, and address any legal claims or disputes.
· Prevent or Investigate Potential Wrongdoing: Investigate or prevent potential misconduct related to our services.
· Ensure Personal Safety: Protect the safety of users of our services or the public.
· Mitigate Legal Risks: Protect against potential legal liability.
Such disclosures will be made in accordance with applicable laws and regulations and in good faith to ensure the protection and proper functioning of our services.
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
Data Encryption: We use advanced encryption technologies to protect your data during transmission and storage, ensuring that your information remains secure.
Access Controls: We restrict access to your personal information to authorized personnel only, and they are required to follow strict confidentiality agreements and data protection protocols.
Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.
Secure Payment Processing: For transactions, we use secure payment gateways that comply with industry standards and regulations to safeguard your financial information.
Data Minimization: We only collect and retain the minimal amount of personal information necessary for the purposes outlined in our privacy policy.
Incident Response Plan: We have a comprehensive incident response plan in place to promptly address any data breaches or security incidents, minimizing potential harm to your personal information.
Despite our efforts, please be aware that no security measures are completely infallible. While we strive to protect your personal information, we cannot guarantee its absolute security.
At CHRONO, we keep your personal data only for as long as needed to fulfill the purposes outlined in this Privacy Policy. Typically, we retain your personal data for a period of 3-5 years. During this time, we retain and use your personal data to comply with legal obligations, resolve disputes, and enforce our agreements and policies.
We also keep usage data for internal analysis. Typically, usage data (stored as access logs on our servers) is kept for just 3 days before being automatically deleted. However, if the data is necessary for enhancing security or improving our service's functionality, or if legal requirements mandate longer retention, we may keep it for an extended period.
Your personal information, including personal data, is processed at our operational offices and at other locations where the involved parties operate. This may involve transferring your information to computers outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
By consenting to this Privacy Policy and providing your information, you agree to this transfer.
CHRONO will ensure that your data is securely treated in accordance with this Privacy Policy. We will not transfer your personal data to any organization or country without adequate data protection controls, including the security of your data and other personal information.
CHRONO respects your rights regarding your personal data. Here is a summary of your rights and how you can exercise them:
Right to Access and Review: You have the right to request access to the personal data we hold about you. This allows you to review and verify the information we have collected.
Right to Correct and Update: You can correct or update certain types of personal data. Typically, you can manage and update your profile information by logging into your account online.
Right to Deletion: You may request the deletion of your personal data. If you choose to delete your data from our services, we will process your request within 30 days of verification. We may retain minimal personal data to document your request and the actions we took to fulfill it.
Right to Restrict Processing: You have the right to restrict certain types of processing of your personal data. This means you can limit how we use your information in specific situations.
Right to Object: You can object to certain types of processing of your personal data, including processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: If you have previously given consent for processing your personal data, you can withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority in your country if you believe our handling of your personal data is not compliant with applicable laws.
We will honor your requests in accordance with applicable laws. However, there are some exceptions: for instance, we may not delete your data if we have a legitimate reason to retain it, such as to prevent fraud. Additionally, we may not be able to fulfill your request if we cannot verify your identity or if it would negatively impact the rights or freedoms of others. We also reserve the right to decline requests deemed excessive.
Our services are intended for individuals aged 13 and older. We do not knowingly collect information from children under the age of 13. If you are a parent or guardian and believe that your child under 13 has provided personal information, please contact us immediately at [email protected].
For users under the age of 18, explicit consent from a parent or guardian is required to use our services. If you are under 18, we request that you refrain from including personal information, such as your name or city, in your user profile or posts on our site.
We may revise or update this privacy policy periodically without prior notice. We recommend that you review this page frequently to stay informed about any changes, particularly before submitting any additional personal information.
For any inquiries regarding this privacy policy, our site’s practices, or your interactions with our website, please contact us at [email protected].